Senior Operations Surveillance and Support Specialist
SoFi
Location: UT - Cottonwood Heights, United States
**Senior Operations Surveillance and Support Specialist at SoFi in UT - Cottonwood Heights** **What you'll do** - Monitor key workflows and complete remediation as necessary - Review exception reports to detect trends or gaps in process adherence - Perform routine quality reviews using tools like speech analytics - Act as a "checker" for high-risk activities, validating compliance **What they're looking for** - 4-6 years of collections experience - At least 4 years of general customer service or operations support experience - Ability to work with minimal supervision and do the right thing - Experience documenting control procedures and supporting testing efforts **Details** - Location: UT - Cottonwood Heights - Type: Not specified - Salary: Not specified
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