Customer Support Specialist
Mercury
Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within United States, Canada (Remote)
Customer Support Specialist at Mercury in San Francisco, CA, New York, NY, Portland, OR, or Remote within United States **What you'll do** - Answer user questions over chat, email, and phone - Handle account requests including application processing and card disputes - Teach customers how to use the product and identify systemic flaws - Create help articles and improve internal tools and processes **What they're looking for** - 2+ years of experience in Customer Experience/Customer Support - Ability to exercise empathy and answer the question behind the question - Skills to translate complex terminology into clear communication - Comfort working within difficult constraints while showing kindness **Details** - Location: Remote within United States - Type: Not specified - Salary: null
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