Customer Support - German market 🇩🇪

**Customer Care - German market 🇩🇪** at Qonto in Barcelona **What you'll do** - Own lifecycle reviews: Conduct periodic KYB/KYC re-reviews for German business customers - Handle customer support: Reach out to customers via email, chat, and phone to collect updated documentation - Identify process gaps: Spot recurring blockers, inconsistencies in documentation flows, or tool limitations - Maintain knowledge resources: Contribute to and update internal documentation **What they're looking for** - Experience with KYB/KYC processes for German business customers - Knowledge of German banking regulations and compliance requirements - Strong communication skills in German - Attention to detail for documentation and data remediation **Details** - Location: Barcelona - Type: FullTime - Salary: null