API Support Specialist
Astra
Location: Remote - US Only, United States
**API Support Specialist at Astra (Remote - US Only, United States)** **What you'll do** - Resolve technical support tickets for API errors and integration issues - Meet response and resolution SLAs with proper prioritization - Triage issues and make clear escalation calls to appropriate teams - Maintain and grow internal knowledge base and runbooks **What they're looking for** - 1-3 years' experience in technical support or API support role - Comfort reading API documentation, logs, and error responses - Strong problem-solving instincts and technical aptitude - Ability to translate technical issues into clear solutions **Details** - Location: Remote - US Only, United States - Type: FullTime - Salary: null