Workforce Management Senior Specialist
Wise
Location: São Paulo, Brazil
**Workforce Management Senior Specialist at Wise in São Paulo, Brazil** **What you'll do** - Monitor SLAs and metrics to ensure operational consistency - Create regular health reports for stakeholders - Analyze forecasts and provide recommendations for improvement - Optimize agent scheduling to meet customer support needs **What they're looking for** - Experience with intraday workforce management functions - Ability to work with stakeholders across operational, product, and analytics teams - Technical skills with WFM tools and automation techniques - Strong understanding of customer needs and support metrics **Details** - Location: São Paulo, Brazil - Type: Full-time - Salary: null