Vulnerable Users Team Associate

Vulnerable Users Team Associate at Tide in Bulgaria. **What you'll do** - Manage sensitive and complex situations involving vulnerable members. - De-escalate high-pressure phone calls and live chats from distressed members. - Switch efficiently between chat, email, and phone channels. - Prevent unnecessary escalations by resolving queries on the first contact. **What they're looking for** - Advanced soft skills to handle delicate circumstances. - Ability to provide tailored solutions for physical or mental ill-health or financial distress. - Meticulous attention to detail and ability to review conversation histories. - Compassionate and clear communication style. **Details** - Location: Bulgaria - Type: Full-time