Voice of Customer Program Lead

Voice of Customer Program Lead at Justworks in New York, New York, United States. **What you'll do** - Design and implement a centralized approach for collecting and managing customer feedback data at scale - Streamline listening posts, surveys, and tools across the customer lifecycle - Build and maintain dashboards and insights portals to increase accessibility of VoC insights - Partner cross-functionally to build scalable infrastructure and ensure feedback is activated **What they're looking for** - Systems thinker with a strong bias for collaboration - Ability to rally cross-functional teams around shared goals and clarify complex problems - Storytelling skill to make insights resonate and operational chops to execute - Experience leading without formal authority **Details** - Location: New York, New York, United States