Technical Support Engineer - West Coast
Fireblocks
Location: United States, United States
**Technical Support Engineer - West Coast at Fireblocks in the United States** **What you'll do** - Act as first point of contact for customers, resolving complex issues - Provide real-time support via Slack and other communication tools - Deliver technical support for Fireblocks' SaaS platform - Escalate and collaborate on complex issues with Senior Support Team **What they're looking for** - Ability to work US-Pacific hours (Wednesday through Sunday schedule) - Experience providing technical support in cryptocurrency/DeFi environment - Strong problem-solving and communication skills - Ability to manage cases and maintain detailed documentation **Details** - Location: United States - Type: Not specified - Salary: Not specified