Technical Support Engineer

**Technical Support Engineer at Plaid in New York City (Remote)** **What you'll do** - Respond to 10-12 customer tickets per day via Zendesk - Troubleshoot customer issues and escalate to Engineering teams - Work on projects to improve internal and external processes - Collaborate with GTM teams on customer escalations **What they're looking for** - Empathetic, collaborative, and customer-focused individuals - Interest in learning about financial services - Ability to manage issues from symptom to resolution - High technical aptitude to work with product and engineering teams **Details** - Location: New York City Office, United States (Remote) - Type: FullTime - Salary: null