Team Lead – Social Care & Internal Support
Qonto
Location: Barcelona, Spain
**Team Lead – Social Care & Internal Support at Qonto in Barcelona** **What you'll do** - Own Social Care end-to-end across multiple platforms - Handle sensitive client escalations and drive resolution - Run Slack-based internal support during urgent situations - Monitor reviews and ensure signal turns into fixes **What they're looking for** - Experience in social media customer support - Skills in handling sensitive escalations - Ability to coordinate stakeholders during incidents - Knowledge of Trustpilot and review management **Details** - Location: Barcelona - Type: FullTime - Salary: Not specified