Supervisor, Customer Success Team
Coinbase
Location: Remote - Cyprus
**Supervisor, Customer Success Team at Coinbase (Remote - Cyprus)** **What you'll do** - Lead a team of CX agents supporting regulated customers - Own the CX quality assurance framework for Cyprus - Review communications for regulatory compliance - Partner with compliance teams to translate requirements **What they're looking for** - 3+ years in customer support within financial services - Working knowledge of MiFID II and CySEC requirements - Willingness to obtain CySEC certification - Ability to analyze QA data and identify compliance trends **Details** - Location: Remote - Cyprus - Type: Not specified - Salary: null