Strategic Program Lead

**Strategic Program Lead at Coinbase (Remote - USA)** **What you'll do** - Ensure customer experiences are globally relevant, locally compliant, and regionally optimized - Surface and prioritize region-specific friction by monitoring emerging issues - Adapt global programs for local context by partnering with cross-functional teams - Partner with regional leads to align on local experience quality and legal requirements **What they're looking for** - 3+ years in program management within customer support operations - Demonstrated ability to use quantitative analysis and regional data to prioritize issues - Track record of operating across multiple regulated markets - Experience partnering cross-functionally with Product, Engineering, Compliance, and Operations **Details** - Location: Remote - USA, United States - Type: Not specified - Salary: Not specified