Sr. CX Programs & Automation Manager
Betterment
Location: Betterment HQ - New York City, United States
Sr. CX Programs & Automation Manager at Betterment in New York City **What you'll do** - Own lifecycle of AI initiatives in customer support - Build and maintain a multi-quarter AI roadmap - Drive agent adoption of AI tools - Design experiments to validate AI performance **What they're looking for** - Experience in AI delivery and project management - Strong analytical and strategic thinking skills - Ability to translate pain points into AI use cases - Passion for improving customer experience **Details** - Location: New York City, United States - Type: Hybrid - Salary: $130,000 - $160,000