Social Support Specialist III

**Social Support Specialist III at Coinbase (Remote - USA)** **What you'll do** - Own end-to-end resolution of high-risk customer interactions - Approve high-visibility public replies for tone and accuracy - Detect emerging risks and route issues to appropriate partners - Lead shift-monitor operations and protect queue health **What they're looking for** - 4+ years in social media support or customer operations - Experience handling VIP or executive-level interactions - Track record of real-time risk detection and cross-functional routing - Experience leading queue operations in high-volume environments **Details** - Location: Remote - USA, United States - Type: Not specified - Salary: null