Social Support Senior Manager

**Social Support Senior Manager at Coinbase (Remote - USA)** **What you'll do** - Champion Coinbase's Global Social Support strategies and define roadmaps/playbooks/voice/tone - Build and lead a high-performance social support program across Reddit, X, LinkedIn, and adjacent channels - Define global Crisis Management playbooks and workflows, and manage crisis responses - Elevate real-time social listening, triage, and resolution for account issues and service frustrations **What they're looking for** - Experience leading social support or customer experience teams in high-visibility environments - Strong crisis management and communication skills - Ability to work collaboratively with Fraud, Product, Trust & Safety, and Engineering teams - Experience developing social channel support policies, SLA frameworks, and performance tracking **Details** - Location: Remote - USA - Type: Not specified - Salary: Not specified