Senior Workforce Manager - Capacity Planning & BPO Strategy

Senior Workforce Manager - Capacity Planning & BPO Strategy at Qonto in Paris, France **What you'll do** - Design and own the capacity planning framework across all Ops factories - Optimize the internal vs. BPO capacity mix for cost efficiency - Own the global BPO budget view and actuals-vs-plan picture - Direct the rollout of capacity planning models **What they're looking for** - Experience in workforce management and capacity planning - Strategic thinking and budget management skills - Experience with BPO relationships and contracts - Ability to design and implement planning frameworks **Details** - Location: Paris, France - Type: Full-time - Salary: Not specified