Senior Workforce Manager - Capacity Planning & BPO Strategy
Qonto
Location: Paris, France
Employment type: full time
Senior Workforce Manager - Capacity Planning & BPO Strategy at Qonto in Paris. **What you'll do** - Design and own the capacity planning framework, setting the methodology for volume drivers and FTE requirements. - Optimise the mix of internal agents and BPO capacity to cover workload at the lowest sustainable cost. - Own the global BPO budget view and lead strategic relationships with BPO partners. - Enable and align factory-level WFM analysts by setting standards and operating cadences. **What they're looking for** - Experience in workforce management, capacity planning, and BPO strategy. - Ability to design models and manage budgets across multiple operational factories. **Details** - Location: Paris, France - Type: Full-time, Hybrid
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