Senior VIP Customer Success Associate

Senior VIP Customer Success Associate at Blockchain.com in Buenos Aires. **What you'll do** - Own and resolve complex, high-stakes customer issues end-to-end. - Build trusted relationships with high-value customers and support trade-related requests. - Supervise a small group of contractor support agents handling VIP tickets. - Escalate critical issues to Engineering and Finance Operations with full context. **What they're looking for** - 3 to 5 years in Customer Success, Account Management, or Support in fintech or crypto. - Proven experience handling high-value customer escalations with discretion. - Experience guiding or mentoring support agents. - Ability to operate with autonomy in a follow-the-sun coverage model. **Details** - Location: Buenos Aires