Senior Strategic Program Lead

**Senior Strategic Program Lead at Coinbase (Remote - USA)** **What you'll do** - Own end-to-end reactive social support operations across multiple platforms - Serve as incident command lead during social-originating CX moments - Maintain and evolve the reactive playbook library for Social Specialists - Drive automation and deflection strategy for social support **What they're looking for** - 5+ years of experience in social support or digital CX - Demonstrated incident or crisis response leadership - Proven ability to build and manage operations at scale **Details** - Location: Remote - USA - Type: Not specified - Salary: null