Senior Production Support Engineer
Marqeta
Location: Remote, USA, United States
**Senior Production Support Engineer at Marqeta in Remote, USA** **What you'll do** - Provide high-quality support to customers via tickets, emails, and other channels - Perform problem-solving, diagnosing, root cause analysis, and generate corrective action plans - Work cross-functionally to resolve problems and provide customer updates - Become a Marqeta product expert and assist in responding to alerts and data **What they're looking for** - 8+ years of experience in technical support, production support, or IT support for B2B customers - Experience in the card payments industry is strongly preferred - Strong problem-solving and communication skills - Ability to work on-call and troubleshoot complex technical issues **Details** - Location: Remote, USA - Type: Not specified - Salary: null