Senior Product Manager, Help Center (CX Automation)
Coinbase
Location: United States (Remote)
Employment type: full time
Senior Product Manager, Help Center (CX Automation) at Coinbase in Remote - India. **What you'll do** - Own the Help Center roadmap across search quality, AI summaries, and self-service flows. - Improve Automation Rate and CSAT by deflecting contacts via better self-service. - Build AI-integrated search and content experiences with ML/LLM partners. - Define and track funnel metrics like Automation Rate and CSAT. **What they're looking for** - 5+ years in product management owning customer-facing surfaces or self-service products. - Experience building search or knowledge management with AI/ML-powered search. - Experience with Help Center platforms like Zendesk, Freshdesk, or Salesforce. **Details** - Location: Remote - India - Type: Full-time
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