Senior Manager, Contact Center Operations (Hybrid)

**Senior Operations Manager, Contact Center (Hybrid)** at Enova in Chicago, IL, United States **What you'll do** - Account for operational KPIs with emphasis on SLAs - Define and execute strategy for contact center functions across P&Ls - Develop sophisticated data analysis infrastructure to inform strategic decisions - Lead transformation initiatives and communicate with executive team **What they're looking for** - 10+ years of experience in contact center operations management - Success in leading organizational change and driving business outcomes - Expertise in strategic planning and complex data analysis - Executive-level communication and presentation skills **Details** - Location: Chicago, IL, United States (Hybrid) - Type: Not specified - Salary: null