Senior Manager, Customer Support & Success
Novo
Location: New York, United States
**Senior Manager, Customer Support & Success at Novo in New York** **What you'll do** - Lead escalation specialists and collections recovery agents - Define and improve escalation runbooks and SLAs - Surface recurring issue trends for product improvements - Build a proactive customer success motion from scratch **What they're looking for** - Experience leading high-performing support teams - Ability to balance customer experience with business goals - Strong analytical skills for data-driven decisions - Experience building scalable support processes **Details** - Location: New York (Remote) - Type: FullTime - Salary: null