Senior Manager, Customer Experience
Ethos
Location: Remote US, United States (Remote)
**Senior Manager, Customer Experience at Ethos in Remote US, United States** **What you'll do** - Execute on a prioritized CX roadmap spanning process, technology, and product - Synthesize customer insight across Voice of Customer data and complaints - Own the Voice of Customer platform and evolve reporting - Define and evolve service channel strategy **What they're looking for** - 8+ years experience leading customer experience or similar functions - Track record of standing up structured insights-to-roadmap process - Ability to scale a customer experience function - Experience building CX processes and tools **Details** - Location: Remote US, United States - Type: Not specified - Salary: Not specified
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