Agentic Operations Architect
Gusto
Location: Denver, CO - Hybrid; Las Vegas, NV - Remote; New York, New York, United States; Phoenix, AZ - Remote; San Francisco, CA - Hybrid, United States (Remote)
Senior Manager, Agentic Strategy & Operations at Gusto in Denver, CO; San Francisco, CA; New York, NY; Las Vegas, NV; Chicago, IL; or Phoenix, AZ. **What you'll do** - Architect, prototype, and own end-to-end agentic service workflow frameworks from scoping to production. - Design and deploy AI-driven systems that impact customer experience and operational efficiency. - Identify capability gaps and inform the primitives required to scale agentic systems effectively. - Operate as the connective tissue between Engineering, CX, Legal, and Compliance. **What they're looking for** - Experience designing systems where models, tools, data, and human judgment intersect. - Ability to shape the evolution of an AI platform and prototype solutions. - Familiarity with AI governance, service quality, and operational transformation. - Skills in developing HITL protocols, override logic, and downstream quality safeguards. **Details** - Location: Denver, CO; San Francisco, CA; New York, NY; Las Vegas, NV; Chicago, IL; Phoenix, AZ - Type: Full-time
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