Senior Director, Servicing Operations
Mission Lane
Location: Remote, United States, United States
**Senior Director, Servicing Operations at Mission Lane (Remote, United States)** **What you'll do** - Set 3-year strategy and vision for customer-facing servicing and back office fulfillment - Own day-to-day operations including resolution speed, quality scores, cost and efficiency - Build and lead a team of in-house and contact center partners - Provide strategic guidance to senior leadership on servicing direction **What they're looking for** - 10+ years leading contact center servicing operations - 10+ years of people management experience - Experience in regulated financial services or fintech environment - Track record of building strategy and hitting operational targets **Details** - Location: Remote, United States - Type: Not specified - Salary: Not specified