Senior Customer Support Quality Analyst
Mercury
Location: Dublin, Ireland; San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States, Canada
**Senior Customer Support Quality Analyst at Mercury in Dublin, Ireland or Remote** **What you'll do** - Review customer interactions to assess compliance, risk, and quality standards - Deliver behavior-based quality insights and identify recurring patterns - Leverage AI-assisted tools to analyze customer interactions at scale - Translate insights into actionable recommendations for quality improvements **What they're looking for** - 2-4+ years in Quality Assurance or Customer Experience - Strong quality judgment and systems thinking - Experience in fast-paced, operationally complex environments **Details** - Location: Dublin, Ireland; San Francisco, CA; New York, NY; Portland, OR; or Remote within Canada or United States - Type: Remote