Senior Customer Support Operations Readiness Program Manager
Mercury
Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States, Canada (Remote)
**Senior Customer Support Operations Readiness Program Manager at Mercury** **What you'll do** - Coordinate operational readiness activities across customer support initiatives - Partner cross-functionally with Support, Product, Risk, Engineering, and Enablement teams - Own recurring operational readiness motions and communications for Customer Support - Lead readiness planning for new product launches, workflow changes, and tooling updates **What they're looking for** - Enjoys improving operational systems and bringing clarity to complex initiatives - Strong operational judgment, fast execution, and consistent follow-through - Ability to help teams execute change with confidence - Experience with cross-functional coordination **Details** - Location: San Francisco, CA, New York, NY, Portland, OR, or Remote within Canada or United States - Type: Not specified - Salary: Not specified
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