Resolutions Lead

**Resolutions Lead at Affirm in Remote Canada** **What you'll do** - Own administration and optimization of Five9 collections dialer environment - Develop and execute outbound dialing strategies - Monitor dialer and agent performance metrics - Ensure compliance with all applicable regulations **What they're looking for** - 3+ years of experience managing Five9 collections dialer - Strong understanding of collections operations - Knowledge of regulatory compliance requirements - Ability to partner cross-functionally **Details** - Location: Remote Canada - Type: Not specified - Salary: null