Platform Governance Specialist
Grab
Location: Petaling Jaya, My
Platform Governance Specialist at Grab in Petaling Jaya, My **What you'll do** - Execute QA/QC audit framework for AI-generated ticket responses - Map existing operational workflows and identify bottlenecks - Build and maintain process documentation for both human agents and AI **What they're looking for** - 3+ years' experience in operations, business process improvement, or related field - Strong analytical and process thinking skills - Familiarity with AI tools or automation platforms - Basic SQL skills **Details** - Location: Petaling Jaya, My (On-site) - Type: Full-time - Salary: null