Operations Learning & Development Specialist

**Operations Learning & Development Specialist at Marqeta in Warsaw, Poland** **What you'll do** - Own the full lifecycle of learning for Global Contact Center Teams - Design and develop training programs across multiple formats - Lead Train-the-Trainer sessions for BPO team leads - Serve as L&D point of contact for operational process changes **What they're looking for** - Experience in instructional design and knowledge management - Ability to develop training content for fintech operations - Experience working with BPO partners and global teams **Details** - Location: Warsaw, Poland - Type: Hybrid (Tuesday-Thursday onsite)