Merchant Security Expert with Dutch and English

Merchant Security Expert with Dutch and English at SumUp in Sofia, Bulgaria. **What you'll do** - Proactively address transaction-related requests from merchants while adhering to security rules - Act as the voice of the Risk and Fraud Team by contacting merchants and verifying documents - Monitor merchant behavior for compliance with AML and internal T&Cs rules - Provide support to Dutch and English-speaking customers via phone, chat, or email **What they're looking for** - Excellent language skills in both Dutch and English - Strong communication skills with the ability to handle customer interactions with ease and patience - Curiosity and persistence to solve issues efficiently - Strong organizational skills and attention to detail, even in stressful situations **Details** - Location: Sofia, Bulgaria - Type: Not specified - Salary: Not specified