Merchant Retention Specialist - Boulder, CO or El Paso, TX

Merchant Retention Specialist at SumUp in Boulder, CO or El Paso, TX. **What you'll do** - Manage inbound cancellation calls and retention cases to reduce churn - Proactively reach out to merchants flagged for inactivity or dissatisfaction - Maintain a daily workflow of 45+ outbound calls and conduct one-on-one trainings - Surface churn trends and customer feedback to influence upstream improvements **What they're looking for** - 1–3 years of experience in customer retention, account management, or sales - Skilled in objection handling, de-escalation, and building trust - Proficient in CRM tools (especially Salesforce) and familiar with POS systems - Empathetic, solution-oriented, and able to thrive in a fast-paced environment **Details** - Location: Boulder, Colorado, United States; El Paso, Texas, United States - Type: Office First