Resolutions Manager
Affirm
Location: Remote Canada, Canada
**Manager, Resolutions at Affirm in Remote Canada** **What you'll do** - Own the performance and evolution of Affirm's first-party collections program - Develop strategies to improve collections and customer outcomes - Lead relationships with collections BPOs, AI providers, and technology partners - Monitor portfolio performance and drive continuous improvement **What they're looking for** - 5+ years of experience leading collections programs - Experience managing complex operational programs across multiple channels - Strong understanding of collections, customer engagement, and operational efficiency - Ability to partner with cross-functional teams to develop innovative solutions **Details** - Location: Remote Canada - Type: Not specified - Salary: null