Manager, CX AI Strategy
Brex
Location: Seattle, Washington, United States, United States
Manager, CX AI Strategy at Brex in Seattle, Washington, United States **What you'll do** - Own strategy and execution of AI-powered customer experience. - Lead the team optimizing Brex’s AI customer service platform. - Build and deploy AI tools for CX productivity. - Define metrics for AI performance and partner with Product and Engineering. **What they're looking for** - Experience in AI operations and leadership. - Strong understanding of customer experience metrics. - Ability to build and iterate on systems. - Collaborative mindset with cross-functional teams. **Details** - Location: Seattle, Washington, United States - Type: Hybrid