Machine Learning Engineer, CX Intelligence

**Machine Learning Engineer, CX Intelligence at Coinbase (Remote - Brazil)** **What you'll do** - Architect multi-agent systems using advanced orchestration frameworks to automate complex customer support procedures - Build and scale integrations using Model Context Protocol to connect LLMs with internal Coinbase APIs and tools - Develop automated evaluation pipelines to monitor and improve AI agent performance - Implement RAG, fine-tuning, and prompt engineering techniques for accurate and compliant responses **What they're looking for** - 3+ years building and scaling ML/AI systems in production with experience implementing agentic systems - Deep understanding of the LLM lifecycle and multi-agent orchestration frameworks - Strong proficiency in Python with experience in microservices architecture and vector databases **Details** - Location: Remote - Brazil, Brazil - Type: Remote-first with quarterly in-person "surges" - Salary: Not specified