Loan Application Support Team Lead (Hybrid)

**Loan Application Support Team Lead at Enova in Chicago, IL** **What you'll do** - Manage metrics, performance criteria, policies and procedures to improve productivity - Review quality assurance reports and provide coaching to representatives - Identify trends and recommend solutions to improve performance - Support employee engagement with reward and recognition tools **What they're looking for** - 3+ years of contact center experience - Strong leadership skills - Experience in the lending industry and/or loan operations - Experience in analyzing data and utilizing it to inform decision-making **Details** - Location: Chicago, IL - Type: Not specified - Salary: Not specified