Lead, Technical Account Management (SMB Merchants)
Affirm
Location: Remote Canada, United States (Remote)
**Lead, Technical Account Management (SMB Merchants) at Affirm in Remote Canada** **What you'll do** - Coach and mentor a team of Technical Account Managers supporting SMB merchants - Work with Client Success to help merchants grow and utilize Affirm's product suite - Establish and track team OKRs and goals - Provide technical guidance and handle escalations **What they're looking for** - 5+ years in B2B customer-facing technical role and 3+ years as people manager - Strong technical background in web development and REST APIs - Excellent relationship building and communication skills - Experience with e-commerce or retail solutions preferred **Details** - Location: Remote Canada - Type: Not specified - Salary: Not specified
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