Lead Machine Learning Scientist, Customer Operations

**Lead Machine Learning Scientist, Customer Operations at Monzo in UK** **What you'll do** - Lead development of ML models including LLMs and autonomous agents to understand customer problems - Design and implement human-in-the-loop systems to expediently route customer issues - Work with cross-functional teams to identify impactful ML opportunities in Customer Operations - Provide technical leadership within the Machine Learning discipline **What they're looking for** - Technical expertise in machine learning and AI technologies - Experience with human-in-the-loop systems and automation - Ability to work in cross-functional agile environments - Strong technical leadership skills **Details** - Location: UK - Type: Not specified