IT Service Desk Lead

**IT Service Desk Lead at Mollie in Amsterdam** **What you'll do** - Lead a team of Service Desk technicians and set quality standards - Own onboarding and offboarding processes for employees across European offices - Improve internal documentation, troubleshooting guides, and knowledge base - Drive process improvements and automation to reduce operational friction **What they're looking for** - Proven experience leading or mentoring a Service Desk or IT support team - Strong expertise in macOS and iOS environments - Solid experience with ITSM/ticketing tools (ideally Jira Service Management) - Ability to identify patterns and drive improvements based on data **Details** - Location: Amsterdam, Netherlands (On-site) - Type: FullTime - Salary: null