IT Service Desk Engineer

**IT Service Desk Engineer at Coinbase (Remote - USA)** **What you'll do** - Own Tier 2 troubleshooting and resolution for hardware, software, networking, and access issues - Support Coinbase's SaaS ecosystem including Google Workspace, Atlassian, Okta, Jamf, and Slack - Perform root cause analysis for recurring or high-impact issues and drive corrective actions - Build and maintain documentation, SOPs, and knowledge base content to improve support quality **What they're looking for** - 5+ years of Tier 2 technical support experience across multiple platforms - Experience administering Google Workspace, Atlassian, Okta, Jamf, and Slack in an enterprise environment - Proven root cause analysis, escalation management, and SLA ownership in a high-volume support environment - Mid-level networking knowledge and experience with scripting, automation, or workflow tooling **Details** - Location: Remote - USA - Type: Not specified - Salary: Not specified