IT Operations & Business Operations Specialist (m/f/d)

Your Mission Provide day-to-day end-user IT support and troubleshooting Manage device provisioning for new hires and offboarding processes Administer Mobile Device Management (MDM) and endpoint security policies Maintain IT asset management (Snipe-IT) as the source of truth for hardware inventory Manage hardware procurement and lifecycle planning Support identity and access management for internal systems Maintain documentation and runbooks for IT processes Compliance & Security Support ISO 27001 endpoint controls and documentation Ensure encryption, OS compliance, and patch management across devices Conduct periodic access reviews Support audit preparation and evidence collection Business Operations Support Prepare inputs for bookkeeping and financial documentation Assist management with investor reporting preparation Help streamline internal workflows and automate operational processes Support administrative coordination across teams Goal of the Role Maintain secure and compliant endpoint infrastructure Establish structured IT operational processes Reduce operational workload on the DevOps team Improve efficiency and automation in internal business administration processes Your Profile Experience in IT Operations / Internal IT / Corporate IT Hands-on experience with device management or MDM platforms Experience with asset management systems (e.g., Snipe-IT) Strong troubleshooting and organizational skills Ability to improve processes and automate manual workflows Comfortable working across both technical operations and business administration Hybrid work setup with 2 days onsite per week in Hennigsdorf (near Berlin) and the remaining days remote Opportunity to take ownership of corporate IT, endpoint management, and operational processes Work directly with the Founders and Managing Directors on operational and organizational topics Work closely with the DevOps/Infrastructure team, enabling them to focus on cloud infrastructure, platform reliability, and security architecture Contribute to building structured IT operations and secure endpoint infrastructure Play a role in improving internal workflows, automation, and operational efficiency across teams