Head of Support
Plaid
Location: Remote United States, United States (Remote)
Employment type: full time
Head of Support at Plaid in United States **What you'll do** - Own global support strategy and outcomes - Unite customer and consumer support teams - Manage critical incidents and escalations - Evolve support operations and tooling **What they're looking for** - 10+ years in technical/customer support - Experience leading managers in B2B SaaS - Strong operational and strategic mindset - Ability to drive performance and quality programs **Details** - Location: United States, Remote - Type: Full-Time
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