Head of CX Operations Excellence

**Head of CX Operations Excellence at Grab in Petaling Jaya, My** **What you'll do** - Define and execute strategy for regional support domains to support scaling across markets - Establish regional standards and governance to improve consistency and operational discipline - Own end-to-end workforce optimization including forecasting and capacity planning - Lead multi-market change efforts across country operations and vendor partners **What they're looking for** - Strategic leadership with experience in operational excellence - Ability to diagnose systemic issues and influence trade-offs across service quality and cost - Experience with AI and automation applications in support operations - Strong project management and stakeholder management skills **Details** - Location: Petaling Jaya, My (On-site) - Type: Full-time - Salary: null