Head of Customer Experience

**Head of Customer Experience at Parafin in San Francisco, CA (Remote)** **What you'll do** - Define and own the multi-year strategy for customer experience - Build and lead a multi-layered CX organization - Set standards and service levels for support organization - Partner with teams to turn customer insight into improvements **What they're looking for** - Experience leading customer experience teams - Ability to build systems and processes for scaling support - Strong leadership and organizational development skills - Experience working with product, engineering, and risk teams **Details** - Location: San Francisco, CA - Type: FullTime - Salary: Not specified