Head of AI Support Product
Adyen
Location: Amsterdam, Netherlands
Head of AI Support Product at Adyen in Amsterdam **What you'll do** - Define and execute the multi-year vision for Fin.ai at Adyen - Own the product roadmap including procedure design and channel expansion - Drive true resolution rate as the primary north-star metric - Design and own a continuous improvement flywheel for quality assurance **What they're looking for** - Deep domain knowledge in AI support operations - Experience with product strategy and roadmap execution - Ability to bridge AI capability with real-world support operations - Leadership skills to manage a team and report to senior leadership **Details** - Location: Amsterdam - Type: Not specified - Salary: Not specified
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