Head, Business Process Transformation

**Head, Business Process Transformation** at Grab in Pasig City **What you'll do** - Lead end-to-end process redesign and SOP standardization - Drive strategic alignment of country-level operating models - Partner with product and engineering teams for system capabilities - Establish governance frameworks and documentation standards **What they're looking for** - Experience in business process re-engineering and transformation - Skills in workflow optimization and change management - Knowledge of customer support operations and SOP development - Ability to lead multi-country alignment initiatives **Details** - Location: Pasig City, Philippines - Type: Full-time - Salary: null