GrabSupport Operations Team Lead

**GrabSupport Operations Team Lead at Grab in Phnom Penh** **What you'll do** - Monitor real-time queue volumes and staffing levels to maintain service agreements - Investigate complex incidents including fraud cases and merchant outages - Analyze performance metrics to identify gaps and implement corrective actions - Conduct root-cause analysis on recurring support issues and lead process improvements **What they're looking for** - Bachelor's Degree in Customer Service Management or related fields - Experience in managing support teams and resolving complex customer issues - Ability to analyze performance data and implement corrective actions - Comfortable taking on rotating shifts and working in a fast-paced environment **Details** - Location: Phnom Penh, Kh (On-site) - Type: Full-time - Salary: null