Grab Support Senior Operations Manager

**Grab Support Senior Operations Manager at Grab in Chiang Mai, Thailand** **What you'll do** - Manage Grab support operations in Chiangmai and lead escalation agenda - Lead Thailand BPO performance agenda across multiple metrics - Manage operating relationships with BPO partners - Lead process improvement projects to enhance customer journeys **What they're looking for** - 6+ years in customer support operations or related field - Experience managing large outsourced or blended operations - Commercial and operational judgment to balance multiple factors - Experience leading structured governance with partners **Details** - Location: Chiang Mai, Thailand - Type: Full-time - Salary: Not specified