Grab Support Senior Customer Operation Excellence Manager

Grab Support Senior Customer Operation Excellence Manager at Grab in Bangkok, Thailand **What you'll do** - Lead Customer Success and Executive Escalation - Lead the enablement team for AI transformation and process excellence - Lead the Grab Support Commercial team - Establish strong escalation governance with BPO partners **What they're looking for** - 6+ years of experience in customer success or complex operations - Experience leading specialist or escalation teams - Experience handling customer complaints and sensitive cases - Ability to combine empathy with structured problem solving **Details** - Location: Bangkok, Thailand (On-site) - Type: Full-time - Salary: null